📦General Terms and Conditions of Sale (GTC) — NovaClean

1. Purpose

These conditions define the terms of sale between NovaClean and any person making a purchase on the site www.novacleanshop.com .
By ordering from our site, you fully accept these conditions.

2. Products

The products offered are presented and described with care.
Slight differences may exist between the photos and the final product, without affecting its quality or function.

3. Sales model

Any order placed on the site constitutes a promise of sale and not an immediate transaction.
Payment will only be collected when the product is actually shipped , after confirmation of the availability and conformity of the order.
This means that no amount is debited until the item is ready to be sent to the customer.
This method guarantees a transparent, fair and trusting business relationship .

4. Price

Prices are displayed in local currency (EUR, USD, AUD, etc.), inclusive of all taxes where applicable.
NovaClean reserves the right to modify its prices at any time, but products are billed according to the price displayed when ordering.

5. Orders and payment

Orders are validated after confirmation of product availability.
Payment is only taken at the time of shipment.
Payments are secured by our service providers (Shopify Payments, PayPal or others).
No banking data is stored on our site.

6. Delivery

Products are shipped within 7 to 14 working days on average, depending on the destination country.
Delivery times may vary depending on the carrier and customer location.

7. Right of withdrawal and returns

Customers have 14 days from receipt of the product to exercise their right of withdrawal.
Products must be returned new, unused and in their original packaging .
⚠️ Return costs are the responsibility of the customer , except in the case of an error or defective product.
For any inquiries, please contact: contact@novacleanshop.com .

8. Refunds

The refund will be made to the original payment method within 7 to 10 working days after receipt of the returned product.

9. Liability

NovaClean cannot be held responsible for damages resulting from improper use of the products sold.
Products must be used in accordance with the instructions provided.

10. Intellectual Property

All content on the site (texts, images, logos, brands) remains the exclusive property of NovaClean.
Any reproduction or unauthorized use is strictly prohibited.

11. Applicable law

These terms are governed by the laws in force in the country of registration of NovaClean (Australia), while respecting international regulations applicable to consumers.

🔒 Privacy Policy

Data collection

We collect information from you when you place an order, sign up for our newsletter, or browse our site.
This data includes your contact details, delivery address, and browsing information (cookies, IP address, device used).

Use of data

Your data is used only for:

• processing your orders,

• the delivery of your products,

• customer service and communication,

• improving your user experience,

• targeted advertising (if you have accepted it).

We do not sell your personal data.
They may be shared with our payment, logistics or marketing providers, for the sole purpose of ensuring the proper functioning of the service.

Protection and conservation

Your data is securely stored on servers that comply with GDPR and international standards (EU, US, CA, AU).
You can request access, rectification or deletion of your data at any time at contact@novacleanshop.com .

Consent and Rights

In accordance with regulations (GDPR, CCPA, PIPEDA, etc.), you have rights over your information:

• access, rectification, deletion, opposition, portability.
  You can exercise these rights at any time by writing to us.

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🍪 Cookie Policy

Use of cookies

Our site uses cookies and similar technologies to:

• ensure its proper functioning,

• measure the audience,

• personalize your experience,

• deliver relevant advertisements.

Some cookies are essential for the operation of the site, others require your consent.

Cookie management

On your first visit, a banner will ask you to accept or refuse non-essential cookies.
You can change your preferences at any time through your browser or the cookie settings displayed on the site.

⚖️Legal notices

Trade name: NovaClean
Owner / Publisher of the site: NovaClean
Registration number (ABN): 29321199763
Address: Flora Hill, VIC, 3550, Australia
Email address: contact@novacleanshop.com
Responsible for publication: NovaClean
Hosting: secure e-commerce infrastructure
Purpose of the site: online sale of cleaning and household maintenance accessories.

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📧 Contact

For any questions regarding your data, your orders or these policies:
NovaClean
📩 contact@novacleanshop.com
📍 Based in Australia – International sales